What’s New in ITIL 4?

ITIL frameworks introduced the latest version of ITIL 4 in February 2019. It is highly valuable accepted primarily by different stakeholders in an organization. As the technical world is recognized by new frameworks like VeriSM, SIAM, and FitSM in the IT service management, the old version of ITIL (ITIL v3) is needed to work efficiently as previously.

So with the arrival of the latest version of ITIL 4, it takes all parts of ITIL V3 and enhances its creativity to perform best in any framework of the organization.

ITIL 4 is more realistic in its approach. It not only idealizes the process and implementation ITIL 4 aims to deliver a complete solution to the organization through practice. It has two prominent components:

• The Four Dimensions Models
• The ITIL Service Value System

The Four Dimensions Models:

Effective services provide by IT technology management brought many organizations within the company to engage with it. It also works on the company’s relationship with partners and different processes of technologies used within them. The four dimensions of service management applied by ITIL service have a direct impact on the company’s service management. So we can say that if one of the four dimensions is not fully satisfied, it gives the inefficient result of the company. The four dimensions of ITIL shows as following:

• organization and people
• information and technology
• partners and suppliers
• Value streams and processes.

1- Organization and people:

A structural organization must possess well-defined roles and responsibilities to achieve the desired purposes. Which in turn provide efficient delivery services But without support for its objectives, an organization is unambitious. It also affects the way services are being delivered to the company. People are considered is the most important asset of any organization now the organizations have many technologies and machines to do all the jobs that humans do. Yet the importance of right people con not be denied.

2- Information and Technology

In ITIL 4 the technologies that support service management, workflow management system, inventories, and knowledge of basic analytic tools are described as information and technology dimensions. It offers all the information created, stored, and managed by the organization and delivering and IT service. Businesses now look forward to technology like artificial intelligence, machine learning, and the internet of things which process a large amount of data that demand basic information-based policies.

3- Partners and Suppliers

No service management is ever complete without the partners and suppliers. Every organization needs reliable partners for services and suppliers to deliver their services. The ITIL 4 dimension create a relationship and association of an organization with other organization or individual that are involved in design, delivery, and support of services.

Organizations depend on their partners at different levels. Some focus and rely on their partners for their needs while some need partners s little as possible.

Service integration and management (SIAM) is the important method utilized by the organization to address this dimension. So there must be an “integrator” to maintain the relationship between the coordinators.

4- Value streams and Processes:

The involvement of Value streams and processes in ITIL this dimension is better describe as follows:

• Defining the activities
• Workflow
• Processes
• The procedure needed to achieve the agreed business objectives
• Determining how different components of an organization work together.

A value stream is a series of steps where an organization undertakes to creates and deliver products and services to consumers. It also serves to change the input into output.

These main dimensions help to define the service delivery policies and identify processes that don’t provide any value of creativity for the company.

Career pathway for ITIL 4 service managements:

1. ITIL 4 Governance
2. ITIL 4 Direct
3. ITIL 4 Monitor

Conclusion:

We can safely state that the ITIL 4 Service Value System is a combination of elements that defines how any organization can create actual valuable services to their customers and stakeholders to achieve their business goals\outcomes.

The ITIL 4 practice Guides are a must-read for all ITIL 4 enthusiasts and adopters. TASC management provides a great overview and guidelines, allowing organizations in any industry to easily adopt them. And providing ITIL 4 foundation training in Virginia.